Delivery Information


All our fireplaces are delivered by our manufacturing division’s own transport. We have our own delivery vehicles form 3tons to 18tons capacity all fitted with tail lifts to ensure your surround is delivered to you in a perfect condition.

Delivery pricing and schedule

Mainland England and Wales: fireplaces and stoves £25.00
Fire only £10.00

For all other areas i.e. Scotland, Channel Islands etc, please contact us before placing an order.

Delivery of Fireplaces takes Approx. 3-4 Weeks and they are delivered on a pallet and can be wheeled to your nearest access point. The surround should then be unpacked and checked. These surrounds are heavy and assistance by the customer would be required to remove from pallet.

Delivery of Gas fires, Electric fires & Stoves takes 2-7 days depending on the product, please check with us for delivery times on your selected item.

Please note: Because of the nature of the products being delivered it is a requirement of our delivery service that someone is there to check the fire surround and to ensure it has been safely delivered to your address.

Collect from store

All products can be collected from our main factory/warehouse in Bristol.

Gas and Electric fires can be collected from any of our stores, we will contact you to advise when your order will be ready for collection.

We would love to hear from you

Complete our simple form below or call our Bristol or Coventry showrooms and speak to one of our customer services team.

Bristol Showroom

801 Bath Rd, Brislington,
Bristol, BS4 5NL

0117 977 5919

Coventry Showroom

189 – 193 Lockhurst Lane,
Coventry, CV6 5NQ

0247 668 1144

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