Privacy Policy
Bains Fireplaces
Effective date: August 2026
1. Introduction
Bains Fireplaces respects your privacy and is committed to protecting your personal information.
This Privacy Policy explains how we collect, use and protect your information when you visit our website, place an order, contact us, or visit one of our showrooms.
2. Information We Collect
We may collect the following information:
Name
Address
Telephone number
Email address
Delivery address
Billing information
Product preferences and order details
Installation information where applicable
When you make payments, your payment details are processed securely by our approved payment providers. We do not store your full payment card details.
3. How We Use Your Information
We use your information to:
Process and fulfil orders
Arrange deliveries and installations
Contact you regarding your purchase
Provide customer support
Respond to enquiries
Maintain business records
Improve our products and services
Where you have agreed to receive marketing communications, we may send information about products, offers and showroom events.
You can unsubscribe from marketing communications at any time.
4. Sharing Your Information
We may share information with trusted third parties where necessary, including:
Payment processing companies
Delivery companies
Installation partners
Manufacturers and suppliers where required to fulfil your order
Website and technology providers
We only share information necessary to provide our services.
We do not sell your personal information to third parties.
5. Shopify and Online Payments
Our website is operated using Shopify. Shopify provides the online store platform, payment processing services and related technology required to process orders securely.
Payment information is handled according to the privacy policies of the relevant payment providers.
6. Cookies
Our website may use cookies to improve your browsing experience, analyse website traffic and help us provide relevant information.
You can control cookie settings through your browser.
7. Keeping Your Information Secure
We take reasonable steps to protect your personal information against loss, misuse, unauthorised access or disclosure.
However, no internet transmission can be guaranteed to be completely secure.
8. How Long We Keep Information
We retain customer information only for as long as necessary to provide services, meet legal requirements, resolve disputes and maintain business records.
9. Your Rights
Under UK data protection law, you may have rights including:
Requesting access to your personal information
Requesting correction of inaccurate information
Requesting deletion where appropriate
Objecting to certain uses of your information
Withdrawing consent for marketing communications
To exercise these rights, contact:
enquiries@bainsfireplaces.co.uk
10. Contact Us
If you have questions about this Privacy Policy, please contact:
Bains Fireplaces
801 Bath Road, Brislington, Bristol, BS4 5NL
enquiries@bainsfireplaces.co.uk
0117 9775919
Last updated: August 2026